Troubleshooting Guide

Having issues with TradeAlert.Pro? This guide covers common problems and their solutions. Most issues can be resolved in minutes.

Phone Call Issues

Not Receiving Calls

Problem: Phone doesn't ring when alert triggers

Possible causes and solutions:

Delayed Calls

Problem: Calls arrive 5+ seconds after alert

Possible causes:

• Carrier network delays - Your phone carrier may have routing delays (rare)
• Poor signal area - Weak cellular signal can delay call connection
• TradingView webhook delay - Very rare, but TradingView may delay webhook (< 1s typically)

Diagnosis:

1. Check your dashboard call log
2. Compare "Webhook Received" time vs "Call Initiated" time
3. If gap is < 1 second, delay is from phone carrier
4. If gap is > 1 second, contact support

Fix:

• Ensure strong cellular signal (3+ bars)
• Contact your phone carrier about call routing delays
• Enable SMS backup for redundancy

Can't Hear Message Clearly

Problem: Message is garbled or unclear

Possible causes and solutions:

• Poor phone signal - Move to area with better reception
• Message too long - Keep TradingView alert messages under 100 characters
• Special characters - Remove emojis, symbols that don't speak well
• Too fast speech - Use punctuation to add pauses: "BTC. Long entry. At 50000."

TradingView Webhook Issues

Webhook Not Triggering

Problem: TradingView alert doesn't send webhook

Checklist:

Webhook Error in TradingView

Problem: TradingView shows webhook failed

Common error messages:

Webhook Receives But No Call

Problem: Dashboard shows webhook received, but no phone call

Diagnosis steps:

1. Check dashboard call log - what's the status?
2. Look for error messages in call log
3. Verify you haven't exceeded monthly limit
4. Confirm phone number is verified

Common statuses:

Account & Settings Issues

Can't Verify Phone Number

Problem: Not receiving verification SMS

Solutions:

• Wait 2-3 minutes - SMS can be delayed by carriers
• Verify country code is correct (+1 for USA, +44 for UK, etc.)
• Check number format - no spaces, dashes, or parentheses
• Try requesting a new code (wait 60 seconds between requests)
• Check SMS isn't filtered to spam folder
• Ensure phone can receive SMS from unknown numbers

Can't Log In

Problem: Forgot password or can't access account

Solutions:

• Use "Forgot Password" link on sign-in page
• Check email spam folder for password reset link
• Verify you're using the correct email address
• Clear browser cache and cookies
• Try a different browser or incognito mode

Webhook URL Not Working After Regeneration

Problem: Regenerated webhook URL but alerts stopped

Fix:

1. Copy the NEW webhook URL from your dashboard
2. Edit EACH TradingView alert individually
3. Replace the old URL with the new one
4. Save each alert
5. Test with "Send Test Call" in dashboard

Payment & Subscription Issues

Payment Failed

Problem: Can't upgrade to Premium

Common causes:

• Insufficient funds in account
• Card expired or blocked
• Billing address mismatch
• Card issuer declined transaction

Fix:

• Verify card details are correct
• Check with your bank/card issuer
• Try a different payment method
• Contact support if issue persists

Can't Cancel Subscription

Problem: Unable to cancel Premium plan

Steps:

1. Log in to your dashboard
2. Click your username → "Manage Subscription"
3. Click "Cancel Subscription"
4. Confirm cancellation
5. You'll stay Premium until end of billing period
6. Then automatically downgrade to Free Plan

Performance Issues

Dashboard Loading Slowly

Quick fixes:

• Clear browser cache and cookies
• Try a different browser
• Check your internet connection
• Disable browser extensions temporarily
• Use incognito/private mode to test

Still Need Help?

If you've tried these solutions and still have issues: