Frequently Asked Questions

Complete setup takes less than 5 minutes. You'll create an account (30 seconds), verify your phone number (1 minute), copy your webhook URL (10 seconds), and configure your first TradingView alert (2-3 minutes).

Yes, webhooks are only available on TradingView Pro ($14.95/month), Premium ($29.95/month), or Ultimate ($59.95/month) plans. The free TradingView plan does not support webhooks.

We support phone numbers from over 200 countries. Both mobile and landline numbers work. Make sure your number can receive voice calls and SMS for verification.

Yes! We support international numbers. Make sure to include your country code when entering your phone number (e.g., +44 for UK, +61 for Australia).

No app required! TradeAlert.Pro calls your regular phone number. You receive alerts on any phone - smartphone, landline, or basic mobile phone.

Yes! Our Free Plan gives you 3 calls per month forever - no credit card required. You can test the service fully before upgrading to Premium.

Absolutely. Cancel your Premium subscription anytime from your dashboard. You'll automatically revert to the Free Plan (3 calls/month) at the end of your billing period. No cancellation fees.

On the Free Plan, you won't receive calls after using your 3 monthly calls. You'll get an alert in your dashboard when you're close to the limit. Upgrade to Premium for unlimited calls.

We offer a 14-day money-back guarantee on Premium subscriptions. If you're not satisfied within 14 days of purchase, contact us for a full refund.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) via Stripe. All payments are secure and encrypted.

Sub-2 second delivery from TradingView webhook to phone call. In our tests, 95% of calls connect in under 1.5 seconds, making TradeAlert.Pro the fastest alert delivery method available.

We maintain 99.9% uptime. Our infrastructure is built on reliable cloud providers with automatic failover and redundancy. You can check our status page for real-time uptime metrics.

Yes! If a phone call fails to connect, we automatically send an SMS as backup. This ensures you never miss an alert even if your phone is unreachable.

The message content comes from your TradingView alert message field. You can customize it to say anything you want - ticker, price, strategy name, action, etc.

We use a clear, professional text-to-speech voice optimized for reading trading information quickly and accurately.

Currently, each account supports one verified phone number. You can change your phone number in settings at any time. If you need multiple numbers, contact us about enterprise plans.

Unlimited! You can create as many TradingView alerts as you want. On the Free Plan, you'll receive the first 3 calls per month. Premium gets unlimited calls.

We try calling once. If you miss it, check your dashboard for the call log showing the alert details. If SMS backup is enabled, you'll also receive the message via text.

Yes. Your webhook URL contains a unique, randomly generated ID that only you know. Keep your URL private and don't share it publicly. If compromised, you can regenerate a new URL from your dashboard.

Only if they have your unique webhook URL. Never share your webhook URL publicly. If you believe it's been compromised, regenerate it immediately from your dashboard settings.

Yes, we securely store your verified phone number to deliver calls. We never share your number with third parties or use it for marketing. See our Privacy Policy for details.

No, we do not record your phone calls. Calls are delivered in real-time and not recorded or stored.

All payments are processed through Stripe, a PCI-compliant payment processor. We never store your credit card information on our servers.

Verify: (1) Your alert condition is being met on the chart, (2) The webhook URL checkbox is enabled in TradingView notifications, (3) Your webhook URL is pasted correctly, (4) Your TradingView plan supports webhooks (Pro/Premium/Ultimate required).

Phone calls typically arrive in under 2 seconds. Delays can be caused by: (1) TradingView webhook delays (rare), (2) Your phone carrier network, (3) Phone in poor signal area. Check your dashboard to see when we received the webhook vs when the call was placed.

Ensure you have good phone signal. If the issue persists, the alert message might be too long or contain special characters. Try shortening your TradingView alert message to essential information only.

Go to your dashboard settings and click "Regenerate Webhook URL". You'll receive a new unique URL. Make sure to update all your TradingView alerts with the new URL.

Phone alerts excel for: (1) Day trading - instant notifications for scalps and breakouts, (2) Swing trading - overnight alerts for gap plays, (3) Options trading - time-sensitive opportunities, (4) Crypto trading - 24/7 monitoring across exchanges. Any strategy requiring fast action benefits from phone calls.

Start with 3-5 high-quality setups. Too many alerts create noise and alert fatigue. Focus on your best trading strategies and most important levels. You can always add more as you refine your system.

Yes! Enable both webhook (for phone calls) AND app notifications. This gives you redundancy - if one method fails, you still get notified. The webhook will always be fastest.

TradeAlert.Pro is designed for manual trader notifications, not automated execution. The phone calls alert you to take action. For automated trading execution, you'd need a separate system that processes TradingView webhooks differently.

Keep messages clear and actionable: "BTC long entry at 50000" or "SPY resistance break - momentum trade". Include: (1) Ticker, (2) Action/direction, (3) Price level, (4) Optional: strategy name. Avoid long messages - keep under 20 words for clarity.

Go to your dashboard settings, click "Change Phone Number", enter and verify your new number. You'll receive a verification code via SMS.

Click "Upgrade to Premium" in your dashboard. You'll be redirected to Stripe checkout. After payment, your account is immediately upgraded to unlimited calls.

Go to your dashboard, click "Manage Subscription", then "Cancel Subscription". You'll remain on Premium until the end of your billing period, then automatically revert to Free Plan (3 calls/month).

Yes, your dashboard shows all received webhooks and calls, including timestamp, message content, status, and phone number called.

Contact us through the dashboard or email support to request account deletion. All your data will be permanently deleted within 30 days.